fe88 Privacy Policy

1 Introduction

fe88 is an online casino and sports betting platform operated under an internationally recognised gaming licence. This Privacy Policy governs the collection, processing, storage, and disclosure of personal data relating to players and visitors who access or use the fe88 platform at fe88.games.

fe88 is committed to protecting the privacy of its users and handling all personal data with the highest degree of care and in full compliance with applicable data protection obligations under its licensing framework. This policy has been written in plain, accessible English so that Pakistani players can understand exactly how their information is managed.

Throughout this policy, "personal data" refers to any information that identifies or could reasonably be used to identify you as an individual — whether on its own or in combination with other information held by fe88. "Processing" refers to any operation performed on personal data, including collection, storage, use, disclosure, and deletion.

fe88 acts as the data controller in respect of personal data collected directly from players through the fe88 platform. Where fe88 engages third-party service providers to process data on its behalf, those providers act as data processors under instructions from fe88.

2 Personal Data We Collect

fe88 collects personal data across several categories depending on the nature of your interaction with the platform. The table below summarises the categories of data we collect and specific examples within each category:

fe88 does not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond identity document photographs used for verification), or health data, except where a player voluntarily discloses health-related information in the context of a responsible gaming request.

3 How We Collect Personal Data

fe88 collects personal data through the following means:

• Direct Collection: Information you provide when registering your fe88 account, completing identity verification, making deposits or withdrawals, placing bets, contacting support, or updating your account settings.
• Automated Collection: Technical data collected automatically when you access the fe88 platform, including through cookies, server logs, and browser fingerprinting. See Section 7 for details on cookies.
• Third-Party Sources: Identity verification data may be cross-referenced with third-party identity verification services or publicly available records for the purpose of confirming the accuracy of information you have provided.
• Payment Processors: When you use JazzCash, EasyPaisa, or bank transfer services, those payment processors may share transaction confirmation data with fe88 to verify deposits and process withdrawals.
• Gaming Data Providers: Game providers integrated into the fe88 platform may transmit game session and outcome data to fe88 for the purposes of account settlement, bonus tracking, and dispute resolution.

4 Purpose of Processing

fe88 processes your personal data only for clearly defined and legitimate purposes. The table below sets out the primary purposes for which your data is used:

fe88 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a new lawful basis for the processing.

5 Legal Basis for Processing

fe88 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to when registering your fe88 account — including account management, bet settlement, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and licensing requirements — including anti-money laundering (AML) obligations, know-your-customer (KYC) verification, and regulatory reporting requirements under fe88's international gaming licence.
• Legitimate Interests: Processing conducted in pursuit of fe88's legitimate business interests where those interests are not overridden by your rights — including fraud detection, security monitoring, platform analytics, and responsible gaming enforcement.
• Consent: Processing for which fe88 has obtained your explicit, informed consent — primarily direct marketing communications. You may withdraw your consent to marketing at any time by adjusting your account preferences or contacting support.

6 Data Sharing & Disclosure

fe88 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data may, however, be shared with the following categories of recipients strictly as necessary for the purposes set out in this Privacy Policy:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, for the processing of deposits and withdrawals. These providers receive only the minimum data necessary to execute payment instructions.
• Identity Verification Providers: Third-party KYC and AML service providers engaged to verify the identity and age of fe88 players as required under our licensing obligations.
• Game Providers: Software providers whose games are integrated into the fe88 platform. Game providers receive session and outcome data necessary for game operation and auditing purposes.
• Fraud Prevention Services: Specialist third-party services that help fe88 detect and prevent fraudulent activity, bonus abuse, and money laundering.
• Customer Support Tools: Live chat and ticketing platform providers that facilitate player support interactions on the fe88 platform.
• Regulatory Authorities: fe88's gaming licence regulator and any relevant financial intelligence or law enforcement authority, where disclosure is required by applicable law or regulatory obligation.
• Legal and Professional Advisers: Lawyers, auditors, and other professional advisers engaged by fe88 in connection with legal proceedings, regulatory investigations, or compliance reviews, subject to appropriate confidentiality obligations.

7 Cookies & Tracking Technologies

fe88 uses cookies and similar tracking technologies to operate the platform effectively, maintain session security, and improve the player experience. Cookies are small text files placed on your device when you visit the fe88 platform.

fe88 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without disrupting core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming configurations to provide a personalised experience.
• Analytics Cookies: Collect aggregated, anonymised data about how players interact with the fe88 platform — including pages visited, session duration, and navigation paths — to help us identify areas for improvement.
• Security Cookies: Used to detect and prevent fraudulent activity, unusual login behaviour, and bot-driven access attempts.

You may manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the fe88 platform, including logging in and placing bets.

8 Data Retention

fe88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law or our gaming licence obligations.

As a general guide, the following retention periods apply:

• Account and identity data: Retained for a minimum of five (5) years following account closure, in compliance with standard AML and KYC record-keeping obligations under gaming licence requirements.
• Financial and transaction data: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming and betting records: Retained for a minimum of three (3) years following the conclusion of each bet or game session.
• Customer support communications: Retained for three (3) years from the date of the most recent interaction, or longer if the communication relates to an unresolved dispute or regulatory matter.
• Marketing preferences and consent records: Retained for the duration of your account and for one (1) year following account closure.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised so that it can no longer be linked to any individual.

9 Data Security

fe88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the fe88 platform.
• Encryption of sensitive data at rest, including identity verification documents and financial records.
• Access controls ensuring that employee access to personal data is restricted on a strict need-to-know basis.
• Regular security assessments and penetration testing of the fe88 platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Automated monitoring for unusual account activity, login anomalies, and potential data breach indicators.

In the event of a personal data breach that poses a risk to player rights, fe88 will notify affected players and the relevant regulatory authority without undue delay, in accordance with applicable obligations under our licensing framework.

10 Your Privacy Rights

As an fe88 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact fe88 support via live chat or email as described in Section 14:

• Right of Access: You have the right to request a copy of the personal data fe88 holds about you, along with information about how it is processed.
• Right to Rectification: If any personal data held by fe88 is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: Subject to our legal retention obligations, you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies.
• Right to Restriction: You may request that fe88 restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request a copy of the personal data you provided to fe88 in a structured, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, fe88 will cease all marketing communications without delay.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

fe88 will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.

Please note that certain rights may be limited where retention or processing of the relevant data is required by law, by our gaming licence obligations, or for the establishment, exercise, or defence of legal claims.

11 Children & Minors

fe88 employs age verification procedures during the registration and KYC process to prevent access by minors. Parents and guardians who believe a minor may have registered an account on fe88 should contact our support team immediately. fe88 will investigate and act on all such reports promptly.

fe88 also recommends that parents and guardians in Pakistan make use of parental control software to restrict access to online gaming platforms on shared or family devices.

12 Third-Party Services

The fe88 platform may contain links to support pages or informational content that reference third-party organisations. fe88 is not responsible for the privacy practices of any third-party websites or services. This Privacy Policy applies solely to data collected and processed by fe88 directly through the fe88 platform.

Where fe88 engages third-party data processors, those processors are bound by contractual obligations that require them to process personal data only on fe88's documented instructions, to maintain appropriate security measures, and to assist fe88 in fulfilling data subject rights requests and regulatory obligations.

fe88 conducts periodic due diligence on third-party processors to ensure continued compliance with applicable data protection standards. If a third-party processor is found to be in breach of their data processing obligations, fe88 will take appropriate remedial action, including termination of the processing relationship where necessary.

13 Changes to This Privacy Policy

fe88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or gaming licence obligations. The revised policy will be published on this page with an updated effective date.

Where changes are material — meaning they substantively affect how your data is used or your rights in respect of that data — fe88 will notify you by email to your registered address or through a prominent notice on the platform prior to the changes taking effect. Your continued use of the fe88 platform following the effective date of any revision constitutes acceptance of the updated Privacy Policy.

fe88 encourages all players to review this Privacy Policy periodically to stay informed about how their personal data is being managed. The current version will always be accessible at fe88.games/privacy-policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by fe88, please contact our Data Protection team through the following channels:

• Live Chat: Available 24/7 directly on the fe88 platform — the fastest way to reach us.
• Email: [email protected]
• Support Hours (peak): 10:00 – 02:00 PKT

For formal data subject rights requests — including requests for access, rectification, erasure, or portability — please submit your request in writing via email. fe88 will acknowledge your request within 5 business days and provide a substantive response within 30 days. Please include your registered username and the specific right you wish to exercise to help us process your request efficiently.